Dear Valued Guest,
Firstly and most importantly; we hope that you and your loved ones are safe and well during these challenging times.
The Palace Hotel has, in line with Government guidelines, temporarily closed until 4th July 2020 pending further updates from the UK government.
We are busy working behind the scenes to prepare how we reopen in line with social distancing guidelines that are highly likely to be in place certainly in the short term, in order to keep you our valued guests and our wonderful team members safe, whilst still enjoying your holiday with us.
Please see below for more information on existing and future bookings.
Although we are currently taking bookings from the 4th July and beyond (subject to updated government advice), during these uncertain times we understand that flexibility is important; so all new reservations can now be amended or cancelled up to 48 hours prior to arrival. A transferable deposit of 50% of your first night’s stay will be taken upon booking if you chose to book on one of our Flexible options.
For bookings made directly with us-
If you were due to be staying with us between today – 3rd July 2020, please contact us to arrange the transfer of your booking to an alternative date. If you have pre-paid or paid a deposit, the prepayment or deposit will be moved to the alternate dates. To discuss your reservation further please get in touch with Carole on 01803 555121.
For bookings made through a third-party-
Please contact the provider you booked through, and amend or cancel your reservation directly with them.
We thank you for your continued support and we are looking forward to welcoming everyone back as soon as it is safe to do so.
Gabriel Florescu – General Manager